Grievance & Redressal Policy
At CashBazaar, customer satisfaction is our top priority. We are committed to addressing and resolving grievances in a transparent, fair, and timely manner. This policy outlines the steps customers can take to escalate their concerns regarding our services.
1. Lodging a Complaint
If you have any issues regarding our services, you can reach out to us through the following channels:
- Email: support@cashbazaar.in
- Phone: +91-98846 99949 (Monday to Friday, 10 AM – 6 PM)
- Address: CashBazaar Customer Support, [Company Address]
2. Complaint Resolution Process
Step 1: Initial Contact
- Customers can contact our support team via email or phone to register their grievances.
- A unique complaint reference number will be assigned for tracking purposes.
- We aim to resolve all complaints within 7 working days.
Step 2: Escalation to Grievance Officer
If your complaint is not resolved satisfactorily within the stipulated time, you may escalate it to our Grievance Officer:
- Name: [Mr. Mohan]
- Email: grievance@cashbazaar.in
- Phone: +91-98846 99949
The Grievance Officer will acknowledge your complaint within 48 hours and strive to resolve it within 10 working days.
Step 3: Regulatory Escalation
If your issue remains unresolved or you are dissatisfied with the resolution, you may approach the appropriate regulatory body:
- Reserve Bank of India (RBI) Ombudsman: https://www.rbi.org.in
- Consumer Protection Authorities as per applicable laws.
3. Key Commitments
- We ensure that all complaints are handled with fairness and without bias.
- We maintain confidentiality and data security while resolving grievances.
- We continuously monitor and improve our redressal process to enhance customer experience.
4. Contact Us
For any further queries or unresolved complaints, please reach out to us at support@cashbazaar.in.
At CashBazaar, we believe in providing responsible and ethical financial services while ensuring a seamless experience for our customers.